Refund policy
Return Policy & Store Policies
Returns & Refunds
At Valkyrie Inspirations, we believe trust matters just as much as craftsmanship. We want you to feel confident when supporting our veteran-owned small business, and we will always do our best to make things right when issues arise.
We offer a 30-day return window, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be:
* Unworn or unused
* In the same condition you received it
* In its original packaging
* Accompanied by proof of purchase or receipt
To begin a return, please contact us at:
[support@valkyrieinspirations.com](mailto:support@valkyrieinspirations.com)
If your return is approved, we will provide instructions on how and where to send your item. Returns sent without prior approval may not be accepted.
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Damaged, Defective, or Incorrect Orders
Please inspect your order upon arrival.
If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery so we can evaluate the issue and help make it right as quickly as possible.
We genuinely believe most problems can be resolved through honest communication before disputes or chargebacks ever become necessary.
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Non-Returnable Items
Certain items cannot be returned, including:
* Personalized or custom-made products
* Made-to-order items
* Gift cards
* Sale or clearance items
* Personal care goods
* Perishable products
* Hazardous materials, flammable liquids, or gases
If you are unsure whether your item qualifies for return, please contact us before purchasing.
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Exchanges
The fastest way to exchange an item is to request a return for the original item and place a new order separately once the return has been approved.
Because many of our products are produced through print-on-demand or custom fulfillment partners, we may not be able to process direct exchanges for sizing errors or buyer’s remorse.
Please double-check sizing charts and customization details carefully before placing your order.
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European Union 14-Day Cooling Off Period
If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.
Returned items must still meet the standard return eligibility requirements:
* Unworn or unused
* Original packaging
* Proof of purchase included
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Refund Processing
Once we receive and inspect your return, we will notify you regarding approval status.
If approved, refunds will be issued to your original payment method within 10 business days. Please note that banks and credit card providers may require additional processing time before funds appear in your account.
If more than 15 business days have passed since your refund was approved, please contact us at:
[support@valkyrieinspirations.com](mailto:support@valkyrieinspirations.com)
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Shipping Policy
Orders are processed as quickly as possible. Please allow additional processing time during launches, holidays, promotions, or high-volume periods.
Shipping times may vary depending on:
* Product type
* Customization requirements
* Fulfillment partner processing times
* Carrier delays outside our control
Tracking information will be provided once your order has shipped.
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Product Appearance Disclaimer
Colors, sizing, and product appearance may vary slightly depending on:
* Screen settings
* Lighting conditions
* Printing processes
* Materials used
Handmade and custom-crafted items may include small variations that make each piece unique.
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Privacy
Your information will never be intentionally sold or shared outside of what is necessary to:
* Process payments
* Fulfill orders
* Ship products
* Operate our storefront securely
We value your privacy and appreciate the trust you place in Valkyrie Inspirations.
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Contact
Questions, concerns, collaborations, or campfire conversations can be directed to:
Valkyrie Inspirations
From Combat to Creations
Email: [support@valkyrieinspirations.com](mailto:support@valkyrieinspirations.com)
Phone: (502) 790-4768
Thank you for supporting a veteran-owned small business built on creativity, resilience, reflection, and stillness beyond the noise.